GRC

About

The Grievance Redressal Cell attempts to address genuine problems and complaints of students whatever be the nature of the problem.

Objectives

1. To develop an organizational framework to resolve Grievances of Students and other stakeholders.
2. To provide the Students access to immediate, hassle free recourse to have their Grievances redressed.
3. To enlighten the Students on their duties and responsibilities to access benefits due under the policies.
4. To establish structured interactions with Students to elicit information on their expectations.
5. To identify systemic flaws in the design and administration of various general insurance products and to seek solutions thereon.
6. To institute a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy

Vision

The Vision of the Grievance Redressal Cell is to develop a responsible and accountable attitude among all the students, teaching and non-teaching staff in order to maintain a harmonious educational ambience in the institute and uphold the dignity and divinity of the college.

Mision

Advising students of the college to respect the right of dignity to one another. Encouraging the students to express their grievances/suggestions freely for a smooth relationship and keep up the standard and discipline of the college.

Responsibility for Redressal

1. The final responsibility for Grievance Redressal rests with the Principal of the College.
2. The College expects that Grievance Redressal be time bound and result oriented. Every Grievance is expected to be resolved within a maximum period of fifteen working days.
3. The Grievance Redressal Cell of the college shall monitor status and progress of Grievance Redressal and shall furnish quarterly report on Grievance Redressal position to the Principal.

Procedure for Lodging Complaint

• The students may feel free to put up a grievance in the website link google form provided.
• The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
• The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

Procedure, Periodicity and Attendance at Meetings

• The Grievance Committee will meet once in a semester and when required. However, if necessary, it may meet more frequently at the instance of the Chairman or at the request of the other members to discuss the various issues received.
• At least three members of the Grievance Committee shall be present in a meeting.
• If a member of the Grievance Committee is connected with the grievance of the aggrieved individual, the concerned member of the Grievance Committee shall not participate in the deliberations regarding that individual's case.